Want to surprise someone special but not sure what to give?
Make her choose with ♡ tredici.zerodue jewels GIFT CARD ♡
Gift cards are delivered by email and contain instructions to redeem them at checkout.
Gift cards do not have additional processing fees.
Born from genuine designs, brought to life through a solid collaboration between designer and artisans and truly handmade using traditional yet revisited techniques. At tredici.zerodue jewels we have a slow fashion attitude and we believe in the inspiring concept of “buy less, choose well, make it last”.
But how we actually do so?
First of all we design timeless jewels, not influenced by trends, objects that become part of your style and you will love forever - we promise!
To create beautiful jewelry while working towards a sustainable approach to fashion, our production is made in limited quantities at the time and - since 2020 - on a custom made basis. You may want to discover more about TZD Custom Atelier here.
Last but not least, all our jewels are made with solid 925 sterling silver, a metal we use also as base for our gold plated pieces.
A meticulous attention to materials, details and quality means that our jewels are crafted to last and made to stay with you for the years to come.
All orders are shipped by JNE Express or EMS International from Bali, Indonesia. Orders are processed in 1-3 days after purchase and tracking info will be sent to your email.
For domestic shipping across Indonesia we offer free delivery with JNE YES ( 1-2 days after shipping ). For international shipping we charge a flat € 15 for Europe and UK and € 10 for the rest of the World ( 5-7 days after shipping ).
For more information please visit our Shipping page here.
If for any reason you are not happy with an order, items can be returned within 14 days of delivery for size exchange or refund.
If 14 days have gone by since you received your order, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused, in the same condition you received it and it must also be in the original packaging it came in.
Please keep in mind all custom made items and on sale items are final sale and can't be returned.
For more information please visit our Returns page here.
PAYMENTS
tredici.zerodue jewels currently accepts Bank Transfer ( from Indonesian Bank Accounts only ) and PayPal.
PayPal is the most trusted direct payment gateway used worldwide. You can make a payment via PayPal either if you have a PayPal account or not. If you don't have a PayPal account and you wish to use your Debit or Credit Card, please select Pay with Debit or Credit Card to speed through checkout.
A few additional information about PayPal:
If you choose a direct payment gateway to complete your purchase as PayPal, your credit card data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service provider.
SHIPPING
tredici.zerodue jewels orders are posted from Bali Indonesia using EMS International which ensures tracked and insured express delivery all over the world.
For international shipping we charge a flat € 20 for Europe and UK and € 15 for the rest of the World.
For domestic shipping in Indonesia we offer free delivery with JNE YES.
In-stock items are shipped within 3 business days after payment;
For out of stock items or made to order design please allow 2 until 8 weeks for crafting before shipping, depending on the complexity of the design you purchase;
Delivery could take from 5 to 7 days for international shipping and from 1 up to 2 days for domestic ones;
Once the order is dispatched, we will send you a confirmation email with the tracking number.
Please note:
Each country has different laws, custom and importation taxes. Duties and taxes are not included in the total at checkout and they are determined by the customs agency within the destination country. Payment of any duties and import taxes, although charges are not always incurred, is the responsibility of the client and these fees are collected at the time of delivery. Customs policies vary widely from country to country so you should contact the local customs for further information.
RETURN POLICY
tredici.zerodue jewels is totally committed to customer satisfaction. If for any reason you are not happy with an order, items can be returned within 14 days of delivery for size exchange or refund.
All custom made and on sale items are final sale and can't be returned.
Please be sure about the item you purchased before to wear it. If the item is altered in any way, we will consider the item worn and we will not be able to offer you any size exchange or refund.
If you wish to return your order please send an email to hello@tzdjewels.com within 14 days from the delivery date indicating order number, name of the item to be returned, and whether you wish to have a size exchange or a refund. You will receive an email with all the information you need to return back your order, included return address, packing and shipping instruction.
Please note that customer is responsible for shipping costs in regards to returns.
Size exchange
Be sure about your size before to place an order;
If you have any doubt regarding sizes, please drop an email to hello@tzdjewels.com before purchasing;
