GIFT CARD

Born from genuine designs, brought to life through a solid collaboration between designer and artisans and truly handmade using traditional yet revisited techniques. At tredici.zerodue jewels we have a slow fashion attitude and we believe in creating forever treasures with a sustainable practice.

But how we actually do so?

First of all we design timeless jewels, not influenced by trends, objects that become part of your style and you will love forever - we promise!

We are committed to produce locally, working with Indonesian manufacturers to keep their traditional craftsmanship alive, supporting them, their families and the community we live in. At the same time, we are conscious about our production footprints and we do our very best to leave less of an environmental impact in getting our jewels to you.

To create while working towards a sustainable approach, our jewels are made in small production runs at the time and - since 2020 - on a custom made basis. You may want to discover more about TZD Custom Atelier service here.

Last but not least, all our jewels are made of solid 925 sterling silver, a metal we use also as base for our gold plated pieces. A meticulous attention to materials, details and quality means that our jewels are crafted to last and made to stay with you for the years to come.

SHIPPING POLICY

Your order will be packed with love and dispatched within 3 working days.

We offer free shipping to our clients in Indonesia, while a flat rate of €25 will apply to Europe and €20 to the rest of the world.

COURIERS

Orders are posted from Bali in collaboration with our partners JNE Express for Indonesia and EMS International for the rest of the world. Both JNE Express and EMS International are covered by insurance and ensure your order will arrive quickly, safely and smoothly.

PROCESSING TIME

Once your order has been placed, a confirmation email will be sent to your email address.

In-stock items are shipped within 3 working days after payment.

For out of stock items please allow 2 to 4 weeks for crafting before shipping, while all custom orders take from 4 up to 8 weeks, depending on the complexity of the design you wish to create.

Delivery takes up to 2 days for domestic shipping and up to 10 days for international shipping. Please note: International delivery time may be affected by how quickly the custom agency of the destination country processes your package.

Once the order is dispatched, we will send you a new email with your package tracking number.

CUSTOMS, IMPORT DUTIES AND TAXES

Each country has different import duties and taxes. 
As you are purchasing a good from a country different from yours, you may be required to pay customs and import taxes.

tredici.zerodue jewels has no control over these charges as import duties are determined by the customs agency within the destination country and they vary widely from country to country.

Payment of any duties and import taxes is the responsibility of the client, and this is also applied to retail and wholesale customers.

Please contact your local customs office for more country-specific customs charge information.

tredici.zerodue jewels is totally committed to customer satisfaction. If for any reason you are not happy with an order, items can be returned within 14 days of delivery for size exchange or refund.

All custom made and on sale items are final sale and can't be returned.

Please be sure about the item you purchased before to wear it.
If the item is altered in any way, we will consider the item worn and we will not be able to offer you any size exchange or refund.

If you wish to return your order please send an email to hello@tzdjewels.com within 14 days from the delivery date indicating order number, name of the item to be returned, and whether you wish to have a size exchange or a refund.
You will receive an email with all the information you need to return back your order, included return address, packing and shipping instruction.

Please note that customer is responsible for shipping costs in regards to returns.

SIZE EXCHANGE

Be sure about your size before to place an order.
If you have any doubt regarding sizes, please drop an email to hello@tzdjewels.com before purchasing.

To find out your ring size please use and carefully follow our Ring Size Guide;

If your size is not in-stock please allow 2 to 3 weeks for crafting before shipping.

REFUND

Refund will be processed once the item has been received from us.

Refund will be credited back to the Debit / Credit card or PayPal account used to make the original purchase.

You will receive an email once your order has been refunded.