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RETURNS

 

tredici.zerodue is totally committed to customer satisfaction.
If you change your mind about a jewel, you can return it within 14 days after you have received your order.
All custom made and on sale items are final sale and can't be returned.

 

HOW TO RETURN:

If you wish to return an item please send an email to hello@tzdjewels.com indicating order number, name of the item to be returned, and whether you wish to have a size exchange or a refund.
You will receive an email with all the information you need to return back your order, included return address and shipping instruction.
Please send the item back to us using a tracked package as the content is your responsibility until it reaches us.
The item should be returned in its original packaging. If the item is altered in any way or if there is evidence to suggest that it has been worn, the customer loses her/his right to exercise a return and we will not be able to offer you any size exchange or refund.

Please note that customer is responsible for shipping costs in regards to returns.

 

SIZE EXCHANGE

Be sure about your size before to place an order.
If you have any doubt regarding your size, please send us an email to hello@tzdjewels.com before purchasing and we will assist you with that.
To find out your correct ring size please use and carefully follow our Ring Size Guide;

If your size is not in-stock please allow 2 to 3 weeks for crafting before shipping.

     

    REFUND

    Refund will be processed once the item has been received and reviewed from us.
    To prevent fraud, a refund will be credited back to the Debit / Credit card or PayPal account used to make the original purchase.
    You will receive a confirmation email once your order has been refunded.

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