RETURNS

tredici.zerodue is fully committed to customer satisfaction.

In the unlikely event that you are unhappy with your purchase, you may return your order within 14 days of delivery for an exchange or refund.

Please note that all custom-made and on-sale items are final sale and cannot be returned.

HOW TO RETURN:

If you wish to return an item, please send an email to hello@tzdjewels.com, indicating the order number, the name of the item to be returned, and whether you prefer a size exchange or a refund. You will receive an email with all the necessary information for the return, including the return address and shipping instructions.

Ensure the item is sent back using a tracked package, as the content is your responsibility until it reaches us. The item should be returned in its original packaging. If the item is altered or shows signs of wear, the customer forfeits the right to a return, and we won't be able to offer a size exchange or refund. Please note that customers are responsible for shipping costs for returns.

SIZE EXCHANGE:

Ensure you are certain about your size before placing an order. If you have any doubts, please email us at hello@tzdjewels.com before purchasing, and we will assist you. Use our Ring Size Guide to determine your correct ring size. 

If your size is not in stock, please allow 2 to 3 weeks for crafting before shipping.

REFUND:

The refund will be processed once the item has been received and reviewed by us. To prevent fraud, the refund will be credited back to the Debit/Credit card or PayPal account used for the original purchase. You will receive a confirmation email once your order has been refunded.

Please note that customers are responsible for shipping costs and any additional custom taxes related to returns, which will be deducted from the refund.