Free shipping across Indonesia5 to 7 days express delivery14 days return policy

RETURNS

tredici.zerodue jewels is totally committed to customer satisfaction. If for any reason you are not happy with an order, items can be returned within 14 days of delivery for size exchange or refund.

All custom made and on sale items are final sale and can't be returned.

Please be sure about the item you purchased before to wear it.
If the item is altered in any way, we will consider the item worn and we will not be able to offer you any size exchange or refund.

If you wish to return your order please send an email to hello@tzdjewels.com within 14 days from the delivery date indicating order number, name of the item to be returned, and whether you wish to have a size exchange or a refund.
You will receive an email with all the information you need to return back your order, included return address, packing and shipping instruction.

Please note that customer is responsible for shipping costs in regards to returns.

Size exchange

  • Be sure about your size before to place an order;
  • If you have any doubt regarding sizes, please drop an email to hello@tzdjewels.com before purchasing;
  • To find out your ring size please use our Ring Size Guide;
  • If your size is not in-stock please allow 2 to 3 weeks for crafting before shipping.

Refund

  • Refund will be processed once the item has been received;
  • Refund will be credited back to the Debit / Credit card or PayPal account used to make the original purchase;
  • You will receive an email once your order has been refunded.

JOIN THE MAILING LIST AND GET 15% OFF YOUR FIRST ORDER!

Subscribe to our newsletter for latest news, exclusive offers and early access to flash sales.