Free shipping across ID and on orders +€149 5 to 7 days express delivery14 days return policy

SHIPPING

SHIPPING POLICY

Your tredici.zerodue jewels order will be packed by hand, with love and dispatched within 3 working days.

We offer free shipping to our clients in Indonesia and on orders greater than €150.

Any orders below are charged a flat €20 for Europe and €15 for the rest of the world.

 

COURIERS

Orders are posted from Bali in collaboration with our partners JNE Express for Indonesia and EMS International for the rest of the world. Both JNE Express and EMS International ensure your order will arrive quickly, safely and smoothly.

 

PROCESSING TIME

Once your order has been placed, a confirmation email will be sent to your email address.

In-stock items are shipped within 3 working days after payment.

For out of stock items please allow 2 to 3 weeks for crafting before shipping, while all custom orders take from 4 up to 8 weeks, depending on the complexity of the design you wish to create.

Delivery takes up to 2 days for domestic shipping and 5 to 7 days for international shipping. Please note: International delivery time may be affected by how quickly the custom agency of the destination country processes your package.

Once the order is dispatched, we will send you a new email with your package tracking number.

 

CUSTOMS, IMPORT DUTIES AND TAXES

    Each country has different import duties and taxes. 
    As you are purchasing a good from a country different from yours, you may be required to pay customs and import taxes.

    tredici.zerodue jewels has no control over these charges as import duties are determined by the customs agency within the destination country and they vary widely from country to country.

    Payment of any duties and import taxes is the responsibility of the client, and this is also applied to retail and wholesale customers.

    Please contact your local customs office for more country-specific customs charge information.

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