tredici.zerodue jewels is totally committed to customer satisfaction. If for any reason you are not happy with an order, items can be returned within 14 days of delivery for size exchange or refund.
All custom made and on sale items are final sale and can't be returned.
Please be sure about the item you purchased before to wear it.
If the item is altered in any way, we will consider the item worn and we will not be able to offer you any size exchange or refund.
If you wish to return your order please send an email to firstname.lastname@example.org within 14 days from the delivery date indicating order number, name of the item to be returned, and whether you wish to have a size exchange or a refund.
You will receive an email with all the information you need to return back your order, included return address, packing and shipping instruction.
Please note that customer is responsible for shipping costs in regards to returns.
Be sure about your size before to place an order.
If you have any doubt regarding sizes, please drop an email to email@example.com before purchasing.
To find out your ring size please use and carefully follow our Ring Size Guide;
If your size is not in-stock please allow 2 to 3 weeks for crafting before shipping.
Refund will be processed once the item has been received from us.
Refund will be credited back to the Debit / Credit card or PayPal account used to make the original purchase.
You will receive an email once your order has been refunded.
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