Terms & Conditions

PRIVACY

tredici.zerodue jewels respects your right to privacy.
All the personal information is treated seriously and with full respect to your privacy and they will not be disclosed to any third party.
All the information you provide during registration is used to process your order, to contact you regarding the status of your order or a particular transaction.
The information we gathered includes your name, email address, shipping address, and billing address.
tredici.zerodue jewels does not store your credit card information.
If you subscribe tredici.zerodue jewels newsletter, it may use your contact information to notify you about new products, features or special promotions.
If you no longer wish to receive such communications and to be removed from the mailing list, you can unsubscribe any time using the link at the bottom of the email or sending an email to hello@tzdjewels.com.

 

PAYMENT

To ensure your online purchases are safe, tredici.zerodue jewels chooses PayPal.
It means that you can use your PayPal account or – if you don’t have one – you just need to select ‘Pay with Debit or Credit Card’ and speed through PayPal Guest Checkout securely.
PayPal is the faster and safer way to make an online payment and it does not share your financial details with tredici.zerodue jewels.

 

SHIPPING

 

tredici.zerodue jewels uses EMS Indonesia which ensures tracked and insured express delivery in 7 until 10 days all over the world.

We offers free international shipping for orders over € 149.
Any orders below are charged a flat € 20 for Europe and € 15 for the rest of the World.

For domestic shipping within Indonesia delivery is free with JNE in 2 days.

• For in-stock items orders are shipped within 3 business days after payment confirmation.
• For out of stock items or made to order design please allow 3 to 4 weeks for crafting before shipping.
• Delivery could take from 7 to 10 days.
• You can track your order anytime on http://ems.posindonesia.co.id/

 

Please note:

Each country has different laws, custom and importation taxes.
Duties and taxes are not included in the total at checkout and they are determined by the customs agency within the destination country.
Payment of any duties and import taxes, although charges are not always incurred, is the responsibility of the client, and these fees are collected at the time of delivery.
Customs policies vary widely from country to country so you should contact the local customs for further information.

If you have any questions or need further information about SHIPPING please drop an email to hello@tzdjewels.com

 

RETURN POLICY

tredici.zerodue jewels is totally committed to customer satisfaction.If for any reason you are not happy with an order, item(s) can be returned within 14 days of delivery for size exchange or refund.

All custom made and on sale items are final sale and can't be returned.

Please be sure about the item(s) you purchased before to wear it.
If the item(s) is altered in any way, tredici.zerodue jewels will consider the item(s) worn and it will not be able to offer you any size exchange or refund.

If you wish to return your order please send an email to hello@tzdjewels.com within 14 days from the delivery date indicating Order Number, Name(s) of the item(s) to be returned, and whether you wish a size exchange or a refund.
You will receive an email with all the information you need to return back your order included returns address, packing and shipping instruction.

Please note that customer is responsible for shipping costs in regards to returns.

 

1. Size exchange

• Be sure about your size before to place an order.
• If you have any doubt regarding available sizes, please drop an email to hello@tzdjewels.com before to purchase.
• For rings you can also use tredici.zerodue jewels Size Chart.
• If your size is not in-stock please allow 3 weeks for handcrafting before shipping back.

2. Refund

• Refunds will be processed within one week of receipt of returned items and it will be credited back to the credit card or the PayPal account that was used to make the original purchase.
• You will receive an email once your order has been refunded.