The TEARDROPS Earrings Gold Plated

Born from a solid collaboration between designers and artisans, our jewels at tredici.zerodue are truly handmade using traditional techniques. We embrace a slow fashion attitude, dedicated to creating forever treasures through sustainable practices.

But how do we achieve this?

Firstly, we design timeless jewels—pieces that seamlessly become a part of your style and that you'll love indefinitely.

Then, we bring these designs to life with meticulous attention to materials, details, and quality. Crafted from solid silver, our jewels boast a dense and surprisingly weighty feel, ensuring their durability over time and making them companions for the years to come.

We are committed to local production, working closely with Indonesian manufacturers to preserve traditional craftsmanship and support the communities we engage with. Simultaneously, we are conscientious about our production footprints, striving to minimize our environmental impact in delivering our jewels to you.

In our pursuit of a sustainable approach, our jewels are crafted in small production runs and, since 2020, are also available on a custom-made basis. Discover more about our TZD Custom Atelier service here.

Your trecdici.zerodue order will be packed with love and dispatched from Bali, Indonesia.
We ship with our partners at JNE Express and UrShipper to ensure your order will arrive quickly, safely and smoothly.
If you experience any issue please do contact us via email at hello@tzdjewels.com. 

 

SHIPPING FARES

We offer free shipping to all our clients in Indonesia.
For orders made within the European Union a flat shipping rate of € 20 will apply, while for the rest of the world a flat rate of € 15.

 

PROCESSING & DELIVERY TIME

Once your order has been placed, a track and trace code will be sent to your email address so you can track the progress of your order.
In-stock items are shipped within 3 working days after payment. 
For out of stock items please allow up to 3 weeks for crafting before shipping, while custom orders take at least 4 weeks time and delivery depends on the complexity of the design you wish to create.
Delivery takes up to 2 days for domestic shipping and up to 10 days for international shipping.
We do our best to ensure original timing estimates are met but please note we can't be held responsible for any delays caused by third parties, bad weather conditions or events outside of our control.

 

CUSTOMS, DUTIES & TAXES

Import laws and customs policies vary widely from country to country. You should contact your local Customs Office and make yourself aware of them before purchasing your jewel.
Please note that your order is not inclusive of any taxes, duties or charges that may be applied when your package reaches your country. 
Payment of any duties and import taxes is your responsibility and these fees are collected at the time of delivery.
Customers will not be entitle to a refund of shipping cost and Indonesian custom taxes in the event that an international shipment is refused by the receiver.

 tredici.zerodue is totally committed to customer satisfaction.

If you change your mind about a jewel, you can return it within 14 days after you have received your order.
All custom made and on sale items are final sale and can't be returned.

 

HOW TO RETURN:

If you wish to return an item please send an email to hello@tzdjewels.com indicating order number, name of the item to be returned, and whether you wish to have a size exchange or a refund.
You will receive an email with all the information you need to return back your order, included return address and shipping instruction.
Please send the item back to us using a tracked package as the content is your responsibility until it reaches us.
The item should be returned in its original packaging. If the item is altered in any way or if there is evidence to suggest that it has been worn, the customer loses her/his right to exercise a return and we will not be able to offer you any size exchange or refund.

Please note that customer is responsible for shipping costs in regards to returns.

 

SIZE EXCHANGE

Be sure about your size before to place an order.
If you have any doubt regarding your size, please send us an email to hello@tzdjewels.com before purchasing and we will assist you with that.
To find out your correct ring size please use and carefully follow our Ring Size Guide;

If your size is not in-stock please allow 2 to 3 weeks for crafting before shipping.

 

REFUND

Refund will be processed once the item has been received and reviewed from us.
To prevent fraud, a refund will be credited back to the Debit / Credit card or PayPal account used to make the original purchase.
You will receive a confirmation email once your order has been refunded.